Video Library

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, discuss the possibilities that the metrics study presents for individual navigation programs, the ways in which navigation programs can apply the metrics, and in turn, share what they have learned with the larger navigation community.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, say that while metrics data collection can seem dry, metrics can lead to better outcomes for their patients and improvements in their programs.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the healthcare system in her home country, Guatemala. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, identifies some of the barriers to care in her country.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, explains how nurse navigators are being trained to serve more patients, especially indigenous peoples. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, explains that the concept of navigation is relatively new in South Africa. She discusses a pilot program there that focused on patients with breast cancer.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the differences in navigation in Guatemala versus the United States. Navigators face challenges with time, money, and data collection. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, says that South African navigators encountered suspicion from patients, which led to a marketing campaign to introduce navigation.

Navigators must educate providers and patients about the role of the navigator and how it differs from other practitioners, such as social workers, says Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, mentions the crucial need for education across the board since navigation is a new practice in South Africa.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, recounts the successes and achievements of the navigation group she represents. Bringing academic tools for training has been a significant accomplishment. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, ponders how success is measured and looks forward to bringing more training to the navigators in her country.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, and Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, discuss the benefits of attending the conference and the significance of certification.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, and Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, share some of their most poignant experiences from their navigation practice in the United States and in other countries.

Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, and Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, express their hopes for the future of navigation in their respective countries.