Plus Pointers

Understanding the Perspective of the Patient and Their Family
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on January 4, 2018 in Plus Pointers
It is important to demonstrate empathy, integrity, honesty, and compassion in difficult conversations with patients and family members.
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Keeping Track Leads to Success
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on December 15, 2017 in Plus Pointers
Keeping track of your responsibilities and duties could help to further develop your patient navigation program.
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Plus Pointers: Patients Capacity to Self-Advocate
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on December 2, 2017 in Plus Pointers
The power imbalance between patients and providers cannot be overstated. As a navigator, you should assess patient understanding by assessing patients’ capacity to self-advocate, and help them optimize time with their doctors and treatment team (eg. prioritize questions, clarify information with treatment team).
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Plus Pointers: Ongoing Professional Learning
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on November 26, 2017 in Plus Pointers
One way to improve upon your professional skills is to perform learning activities that address one's gaps in knowledge, skills, attitudes, and abilities so you can help identify these patients.
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Plus Pointers: Continuous Learning
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on November 9, 2017 in Plus Pointers
As a support provider to patients as they move through the healthcare system, a patient avigator must be educated and trained to effectively address the continually evolving needs of their patients.
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Plus Pointers: Linguistic and Cultural Competence
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on October 25, 2017 in Plus Pointers
You can demonstrate a responsiveness to patient needs within scope of practice and professional boundaries.
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Plus Pointers: Active Communication
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on October 11, 2017 in Plus Pointers
Navigators should encourage active communication between patients, families, and healthcare providers to optimize patient outcomes.
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Plus Pointers: Reducing Health Disparities Among the Latino Population
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on September 26, 2017 in Plus Pointers
You can help to reduce cancer health disparities among people who are Latino. You can accomplish this by working with other health professionals to establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust.
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Plus Pointers: Know and Support Your Patients’ Rights
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on September 13, 2017 in Plus Pointers
Transgender people persistently experience discrimination and inequality in all aspects of their life, including healthcare.
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Plus Pointers: Supporting a Historically Marginalized Population
Mandi Pratt-Chapman, MA, PhD, HON-OPN-CG
Navigation & Survivorship News published on August 26, 2017 in Plus Pointers
In order to optimize access to care across the cancer continuum including the most vulnerable patients, it's important to organize and prioritize your resources. One particular community is the LGBT community.
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